Refund Policy
Overview
At FilterRemover, we strive to provide high-quality AI-powered photo processing services. We understand that sometimes things don't work out as expected, and we're committed to ensuring customer satisfaction.
Credit-Based Products (One-Time Purchases)
Eligible for Refund
You may request a refund within 7 days of purchase if:
- Technical Issues: Our service fails to process your images due to technical problems on our end
- Service Unavailability: The service was unavailable for an extended period after your purchase
- Billing Errors: You were charged incorrectly or multiple times for the same purchase
Not Eligible for Refund
Refunds are generally not available for:
- Credits that have already been used
- Dissatisfaction with AI processing results (as results vary based on input image quality)
- Change of mind after purchase
- Failure to use credits before expiration
Subscription Products
Cancellation
- You may cancel your subscription at any time through your account settings
- Cancellation takes effect at the end of the current billing period
- You will retain access to premium features until your subscription expires
Refunds for Subscriptions
- Within 24 hours: Full refund available if no credits have been used
- After 24 hours: Pro-rated refunds may be considered on a case-by-case basis
- Unused Credits: Subscription credits do not carry over and are non-refundable
How to Request a Refund
- Contact Us: Email support@filterremover.com with your refund request
- Provide Details: Include your order ID, email address, and reason for the refund
- Response Time: We will respond to your request within 3 business days
- Processing: Approved refunds are processed within 5-10 business days
Refund Process
Once approved, refunds will be credited to your original payment method:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
- Other Methods: Processing times may vary
Special Circumstances
We may make exceptions to this policy in cases of:
- Documented medical emergencies
- Significant service outages affecting multiple users
- Other extenuating circumstances at our discretion
Contact Us
If you have questions about our refund policy or need assistance with a refund request, please contact us:
Email: support@filterremover.com
We aim to resolve all refund requests fairly and promptly. Your satisfaction is important to us.
This refund policy is effective as of February 2026 and may be updated from time to time. Please check this page periodically for any changes.